What is an account certificate?
In the unfortunate case that your device becomes lost or stolen, or you accidentally delete OpusChat on your device, while you have not linked your OpusChat account to any recovery methods nor done a backup, an account certificate can help you to retrieve your OpusChat account.
Please ensure the following steps are done on your device to have the account certificate functioning.
For iOS devices
Go to System Settings > Tap your name on the first row > Tap “iCloud”
Make sure “Passwords and Keychain” is turned on.
For Android devices
Go to System Settings > “Google” > “Backup”
Make sure “Backup” is turned on.
Once “Backup” is turned on, your device will back up automatically over Wi-Fi after it has been idle and charging for 2 hours.